Frequently asked questions
Underneath you will find the questions that we get asked the most. Is your question not here? Please don't hesitate to contact us.
What do I do with the MijnKerstcomplimenten gift certificate that I received?
This year you can pick out your own Christmas gift. You can do this in the web shop of MijnKerstcomplimenten, that's why you received a gift certificate from us with a username and password. You can submit the gift certificate by logging in to www.mijnkerstcomplimenten.nl with the information from your certificate. Please note: the username and password have an expiration date!
I received a MijnKerstcomplimenten gift certificate from my employer, but the expiration date has passed, now what?
MijnKerstcomplimenten has agreed on an expiration date with your employer. Once this date has passed, unfortunately you can no longer place your order. If you have any questions about this matter, please contact your employer.
My balance is 0, now what?
When you put something in your shopping cart, your balance decreases. Also if you don't place the order and you log in again later. The shop remembers what you've put in your cart. So check if your shopping cart is empty and check your balance again.
How does MijnKerstcomplimenten work?
In the web shop are all kinds of gifts. Choose what you would like to get as a Christmas gift this year.
What is a 'compliment'?
The value of the gift certificates is expressed in 'complimenten' (compliments). These compliments are your budget in the shop. This way you can choose multiple gifts, until you're out of compliments. Please note that you can only place an order once, so you need to spend your compliments all at once.
How is my order processed?
As soon as you place your order in the web shop, it gets to our logistic center. Here your order gets turned into a 'picklist'. With this list an employee picks the right products from our stock. Then the products get packed in a box or envelope with a label with your data on it. The we hand it over to PostNL or another delivery service.
What is the delivery time of an order?
Normally you can expect your package in a couple of working days. The months December and January however are very busy times for PostNL and other delivery services. If you place your order in these months, it could be that the delivery takes a little longer.
How will my order be delivered?
Normally PostNL brings your package to the address you filled in with your order within a couple of working days. If you're not home or the package cannot be delivered because of some other reason, the delivery guy leaves a note saying he will try again at another moment. Should it be the case that it cannot be delivered again, then you'll get a note with the nearest post office. You can pick up your package there within 3 weeks. After these 3 weeks, the post office sends your package back to us.
How long will my package be available at the post office?
3 weeks. When the delivery man cannot deliver the package the second time het comes to your address, he will bring it to the nearest post office. There you can pick it up within 3 weeks. After 3 weeks the package will be sent back to us.
My package got sent back to you, now what?
When your package has been send back, you can contact us. If possible, we'll re-send the package.
I did not receive my order, can I trace my package?
The easiest way to find out your order status is to log in to www.mijnkerstcomplimenten.nl with the username and password from your gift certificate. After logging in, you will see the status of your order directly. If your status has not changed in a couple of days, you can call the helpdesk at +31(0)24 303 11 65.
I received the wrong article, now what?
If you received another article than you ordered, you can let us know within 5 days by sending an email to firstname.lastname@example.org">. In this email state clearly what is wrong with your order and we will contact you to solve it.
My gift is damaged, now what?
If your gift comes out of its package damaged, you can let us know within 5 days by sending an email to email@example.com". In this email state clearly what is damaged and we will contact you to solve it. We will of course check your product on signs of usage.
My gift is defect, now what?
If your gift is defect when you receive it or gets defect within the warranty period, you can send an email to firstname.lastname@example.org". In this email state clearly what product is defect and what is wrong with it and we will contact you to solve it.
My gift is incomplete, now what?
If you received another article than you ordered, you can let us know within 5 days by sending an email to email@example.com". In this email state clearly what is wrong with your order and we will contact you to solve it. We will of course check your product on signs of usage.
What is my warranty?
The confirmation email of your order is your warranty. Archive this email well! On all our products, the statutory warranty applies. Some suppliers extend their warranty to 3, 5 or even 25 years.
Can I exchange my gift?
If you are not completely satisfied with your gift, you can exchange it. We do need to charge you with shipping costs for the new gift.
I need to fill in my personal data when I place an order, what happens with my information?
During the order process we ask all sorts of data from you, to be able to deliver your package. For instance we ask your name, address, zip code, place of residence and some other things. MijnKerstcomplimenten respects the law for protection of personal information. This means that we only use your data to contact you about your order (delivery times, alternatives etc.). You will not receive any spam and we will not sell your data to a third party. Read more in the privacy statement.
I get a cookie warning, what are cookies?
Cookes are small files that websites place on your pc/laptop. Thanks to cookies we can make your shopping easier. It remembers what products you selected for instance. This way you can take your time looking around, without losing your selection. Cookies cannot harm your computer in any way and MijnKerstcomplimenten only uses them to optimize the ordering process. If you want to know more about cookies, go to your browser menu and look for 'help/content and index' and search "cookies".
I got an error during my shopping, now what?
During your shopping, all kinds of processes are happening on the background. Sometimes these processes can disturb your shopping and you get an error. When this happens during the placement of your order, you can best try again later. If it happens again, it might be caused by some preferences on your computer. You can best try ordering your gift on another computer.